OUR SERVICES
ON-Site Consulting
SALES CONSULTANT TRAINING
Are you a new home builder looking to elevate your sales team’s performance?
We offer personalized, hands-on training for your on-site sales consultants—designed to sharpen customer interactions, strengthen confidence, and increase conversions.
Sales Training That’s Rooted in the Real Community
This isn’t a seminar or a script. Our training is immersive, specific, and hyper-local—focused on the community you’re selling in and taught in the community you’re selling in. Delivered one-on-one or in groups no larger than four, we work directly with sales associates, assistants, or new home consultants to elevate their effectiveness where it counts.
Each engagement spans 30 to 90 days and is fully embedded in the community. Because even two miles can mean a different buyer profile, pace, and product fit, we examine what truly matters: local market dynamics, cultural nuances, customer behavior, and real-time competition.
We walk the neighborhood together, coach inside your models, shadow live traffic, and fine-tune the buyer journey—one interaction at a time.
COMMUNITY EXPERIENCE EVALUATIONS
With our Community Experience Evaluation service, we offer a transparent and thorough assessment of your community, model homes, and the customer interactions to better understand the pitfalls and opportunities that exist in real time with a boots on the ground analysis.
We will do an on-site evaluation and conduct a detailed shop style assessment using a comprehensive 10-point criteria checklist and scorecard. Each aspect—ranging from curb appeal and community amenities to builder reviews and pricing transparency—will be scored to provide a clear picture of your community's strengths and areas for improvement. The on-site evaluation will be tailored to fit the developer or new home builder perspective.
If you’re looking for an extra hand to review the customer experience in the field—because we can’t be everywhere at once—this is for you and your team.
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We understand the pressures of time and the challenge of juggling multiple responsibilities in the building industry. This service is designed for leaders who seek honest, constructive feedback on their community and team. Gain valuable insights that empower your team to enhance the customer experience and drive continuous improvement, all while keeping your focus on what matters most.
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On-Site Evaluation: Drive the community, view amenities, tour the model home, and walk an inventory home to assess the complete customer experience.
In-Depth Feedback: Provide objective insights that highlight what’s working and what needs enhancement through the Community Experience Evaluation Scorecard
After-Action Review: Debrief in a 30-minute Teams call with you to discuss findings and brainstorm actionable next steps.
Expert Analysis: Benefit from industry experience and understanding of best practices.
This service is designed to not only identify areas for improvement but also to provide you with actionable steps for enhancing the overall buyer experience.
continuing education classes
(IN collaboration with BUILDER BOOST)
ACCREDITED CE CLASSES
At New Home Neighbor, we understand that well-informed realtors are crucial to bridging the trust gap between homebuyers and builders. Studies show that buyers naturally place more trust in their realtors than in builders, highlighting the need for realtors to be equipped with the right knowledge and tools. That’s why we’re excited to partner with Builder Boost to offer specialized Continuing Education (CE) classes tailored for realtors new to new home sales or looking to enhance their expertise. These immersive courses provide realtors with the insights they need to better serve their clients, fostering stronger relationships and driving sales in the new home market. These classes are officially accredited through TREC and account for realtor elective credits.
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NAVIGATING THE NEW HOME JOURNEY
One Hour CE Elective Credit
The new home buying process can often leave potential homebuyers feeling frustrated and overwhelmed due to unclear timelines, lack of pricing transparency, and a complicated buyer journey. In this one-hour class, we will simplify the buyer’s journey by breaking down the production build process and highlighting key elements of new home sales. Participants will learn how to ask the right questions to navigate the intricacies of new home construction from contract to close. By the end of the session, attendees will be equipped with the knowledge and confidence to effectively guide their clients through the new home building experience while fostering positive relationships with local new home builders.
BUILDER PURCHASE AGREEEMENTS 101
One House CE Contracts Credit
Builder purchase agreements are proprietary, vary widely, and require a different level of contract awareness than the standard resale process. In this one-hour contract course, we’ll break down 15 essential sections found in most new construction agreements, review common formats and terms, and walk through how builder contracts are typically structured. Participants will learn how to set clear expectations with buyers, improve communication with builder representatives, and clarify how builder agreements differ from the TREC 1–4 resale contract. This course is designed to increase agent confidence in navigating builder contracts and to support better contract execution in new home transactions.